How to order
Please proceed to input your order details and payment method after adding the item to your cart from the product page.
Payment
You can choose from various payment methods:
- Credit card
- Amazon PAY
- Apple PAY
- Google PAY
If you require an invoice, you can download it from the URL in the shipping completion email.
Shipping
Carrier: Sagawa Express. Other carriers cannot be specified. Free shipping for purchases of ¥3,980 or more.
- We also offer cool delivery service.
- Please specify on the product details page when selecting the desired items.
- Shipping fees vary depending on the area and the selection of regular or cool delivery, so please refer to the regular shipping fee table and cool delivery shipping fee table for details.
Regular Shipping Fee Table
| Area |
Region |
Regular Rate |
¥3,980 or more |
| Hokkaido |
Hokkaido |
¥1,100 |
Free |
| Tohoku |
Aomori、Iwate、Akita、Miyagi、Yamagata、Fukushima |
¥980 |
Free |
| Kanto |
Ibaraki、Tochigi、Gunma、Saitama、Chiba、Tokyo、Kanagawa |
¥790 |
Free |
| Shinetsu |
Niigata、Nagano |
¥790 |
Free |
| Hokuriku |
Toyama、Ishikawa、Fukui |
¥750 |
Free |
| Tokai |
Gifu、Shizuoka、Aichi、Mie |
¥750 |
Free |
| Kansai |
Mie、Shiga、Kyoto、Osaka、Hyogo、Nara、Wakayama |
¥690 |
Free |
| Chugoku |
Tottori、Shimane、Okayama、Hiroshima、Yamaguchi |
¥750 |
Free |
| Shikoku |
Tokushima、Kagawa、Ehime、Kochi |
¥750 |
Free |
| Kyushu |
Fukuoka、Saga、Nagasaki、Kumamoto、Oita、Miyazaki、Kagoshima |
¥890 |
Free |
| Okinawa |
Okinawa |
¥1,300 |
Free |
Cool Delivery Shipping Fee Table (Option: +¥420)
If you wish to use cool delivery, we will deliver for
an additional ¥420. (Optional)
| Area |
Region |
Regular Rate |
¥3,980 or more |
| Hokkaido |
Hokkaido |
¥1,520 |
¥420 |
| Tohoku |
Aomori、Iwate、Akita、Miyagi、Yamagata、Fukushima |
¥1,400 |
¥420 |
| Kanto |
Ibaraki、Tochigi、Gunma、Saitama、Chiba、Tokyo、Kanagawa |
¥1,210 |
¥420 |
| Shinetsu |
Niigata、Nagano |
¥1,210 |
¥420 |
| Hokuriku |
Toyama、Ishikawa、Fukui |
¥1,170 |
¥420 |
| Tokai |
Gifu、Shizuoka、Aichi、Mie |
¥1,170 |
¥420 |
| Kinki |
Mie、Shiga、Kyoto、Osaka、Hyogo、Nara、Wakayama |
¥1,170 |
¥420 |
| Chugoku |
Tottori、Shimane、Okayama、Hiroshima、Yamaguchi |
¥1,170 |
¥420 |
| Shikoku |
Tokushima、Kagawa、Ehime、Kochi |
¥1,170 |
¥420 |
| Kyushu |
Fukuoka、Saga、Nagasaki、Kumamoto、Oita、Miyazaki、Kagoshima |
¥1,310 |
¥420 |
| Okinawa |
Okinawa |
¥1,720 |
¥420 |
The above shipping fees include consumption tax.
The above shipping fees apply per package.
If you order items exceeding the maximum quantity per package, additional shipping fees will be charged based on the number of packages.
Example: For wines or shochu up to 900ml, 1-12 bottles for one package, for wines or shochu up to 1.8L, 1-6 bottles for one package.
We will calculate and inform you separately for delivery to remote islands.
Ordering Multiple Items
If you order multiple items with separate shipping fees, you will only be charged for one package unless the maximum quantity per package is exceeded.
Guideline for one package: Up to 900ml for wines, up to 1.8L for wines. When ordering items with separate shipping fees and items with free shipping simultaneously, please refer to the order including the following free shipping items.
Orders Including Free Shipping Items
For orders including both free shipping items and items with separate shipping fees, the shipping will be free regardless of the above fee table.
However, if there are items with individually set shipping fees on the product page, the total shipping fee for those items will be required.
Orders Including Items with Individually Set Shipping Fees
For orders including items with individually set shipping fees along with items with separate shipping fees, in addition to the shipping fees for the items with separate fees, the shipping fees for the individually specified items multiplied by the quantity will be required.
Consumption Tax for Shipping Fees
The shipping fees listed in the regular shipping fee table and the cool delivery shipping fee table include consumption tax.
Treatment of Remote Islands and Others
Additional shipping fees may apply to remote islands and certain regions.
About Consumption Tax
The above shipping fees include consumption tax.
The above shipping fees apply per package.
If you order items exceeding the maximum quantity per package, additional shipping fees will be charged based on the number of packages.
Example: For wines or shochu up to 900ml, 1-12 bottles for one package, for wines or shochu up to 1.8L, 1-6 bottles for one package.
We will calculate and inform you separately for delivery to remote islands.
Regarding Invoices
- You can download electronic invoices from your side.
- As we are promoting paperless operations, we issue invoices in PDF format.
- We will provide you with a dedicated URL in the shipping completion email, so please download the invoice yourself.
- ※ You can download it within a maximum of 30 days from the shipping confirmation date or a specified number of times.
- You are free to fill in the recipient's name and details on the invoice.
About Points
- We have a points system at our store.
- We will reward you with points equivalent to 1% of the price of the ordered item (limited to eligible items).
- You can use 1 point for ¥1 on your next order.
Timing of Points Allocation
Points will be awarded when the ordered items are shipped.
Regarding Returns
Refunds due to customer reasons
We do not accept refunds due to customer reasons.
Note: Due to the nature of the handled products, we generally cannot accept returns at the customer's convenience, so please understand in advance.
Exchange due to customer reasons
We do not accept exchanges due to customer reasons.
Note: Due to the nature of the handled products, we generally cannot accept exchanges at the customer's convenience, so please understand in advance.
Refunds due to product defects
We will refund under the following conditions:
Eligibility: Regardless of whether the product has been used, we will generally only respond to those who have contacted us by phone or email (contact form) within the response period.
Response period: If contacted within 7 days after the product arrival
Refund amount: Full product price, return shipping fee borne by the store. Note: While we take great care in packaging and shipping, if there are any mistakes in shipping or defects in the product, please contact us by phone or email (contact form) within 7 days after the product arrival. We will promptly handle returns or exchanges. Please return the product with cash on delivery.
Exchange due to product defects
We will exchange the product under the following conditions:
Eligibility: Regardless of whether the product has been used, we will generally only respond to those who have contacted us by phone or email (contact form) within the response period.
Response period: If contacted within 7 days after the product arrival. Return shipping fee borne by the store, reshipping fee borne by the store. Note: While we take great care in packaging and shipping, if there are any mistakes in shipping or defects in the product, please contact us by phone or email (contact form) within 7 days after the product arrival. We will promptly handle returns or exchanges.
Please return the product with cash on delivery.
※ There may be cases where we cannot accept exchanges, such as when arranging the same product is impossible. In such cases, please understand that we will proceed with a refund.
Cancellation, Refund, Exchange Contact Information
Phone number: 0773-75-1041
E-mail: info@winenation.jp
Return address: 〒624-0855 37-3 Kitanabe, Maizuru City, Kyoto Prefecture 624-0855, Masimo Co., Ltd.
Phone number: 0773-75-1041
FAX number: 0773-76-7196
Notes on Cancellation, Refund, and Exchange: If more than 7 days have passed since the product arrival, we cannot accept inquiries about returns or exchanges. Please check immediately upon receipt of the product to ensure it matches your order.
